Customer Testimonials Articles
“We have been very happy with West Mechanical. Everyone from the salesman to the installers to the service people have been great.” – William G.
Continue Reading“Mike performed an outstanding inspection. He is very polite and explains the workings of the system at every inspection check point. His professional knowledge and thorough inspection of every item on the checklist was excellent. I rate him at the top of your employee list for inspections and you should be extremely pleased to have…
Continue Reading“Nathan was great. On time, checking details & informative, & solved problem!” – Carll Ann S.
Continue Reading“West Mechanical beat our expectations by a long shot. We got estimates from 5 companies before deciding on West Mechanical. Stephanie did a fantastic job explaining everything to us. The installers did a great job installing our air conditioner. We ended up having a small issue with our unit and Aaron and the team (I…
Continue Reading“Friendly, courteous, helpful. Arrived on time. Wore protective shoes in house, thanks. Gave us an important tip about thermostat. Made me glad for the annual maintenance service.” – Audra A.
Continue Reading“Great experience. Knowledgeable people.” – Steve f.
Continue Reading“Nathan, Tyler, Brent, David and Alison were the West Mechanical representatives with whom I came in contact. They made the project pleasant for me and I appreciated all of their valuable input. Although there were some minor install and product glitches they were resolved and completed to my satisfaction. Everyone was gracious and helpful and…
Continue Reading“Good service, very professional, knowledgable, able to address all questions, very good service visit. Thanks Michael” – Michael P.
Continue Reading“Our company was very pleased with the recent service call performed by Nathan L. He was prompt, friendly, knowledgeable and thorough with his assessment of our heat pump unit. We were given details, including photos, of parts that had failed. He provided repair costs for those parts. He gave his advice of repairing an older…
Continue Reading“Nathan was awesome, both for the maintenance and then the repair visits. Professional, courteous, and quick. He's a delight!” – Lindsey H.
Continue Reading“Technician was polite, courteous and helpful. He answer all of my questions and even offered medical insight on my upcoming open heart surgery.” – Marvin W.
Continue Reading“David and Ryan were outstanding. They took the time to explain what they were doing and were extremely knowledgeable. They were also very friendly, courteous and professional. Great work!” – Jim B.
Continue Reading“Experienced technician” – Jerry K.
Continue Reading“Efficient, courteous, gave good explanations to questions.” – Diane K.
Continue Reading“I have had a renewable three year maintenance contract with West Mechanical for several years. Nathan is the serviceman who most recently has been to my house annually to maintain/repair the entire heating/ventilation system (as well as some other service people in earlier years). Now that our house is for sale and we may be…
Continue Reading“David did a fantastic job of quickly diagnosing and repairing our furnace. He throughly explained our options and recommended course of action. Excellent service, I highly recommend West Mechanical!” – Barry G.
Continue Reading“Nathan arrived on time and promptly inspected our boiler. He diagnosed the problem and explained in detail what was wrong and what repairs would be required. I agreed to the work/cost estimate and he started and completed the job within an hour as promised. I was impressed with Nathan’s mechanical skills and professional approach to…
Continue Reading“Great service. Nathan is the best. knows what he is doing, efficient and personable. Lucky for W M to have him on board” – Judy H.
Continue Reading“Good service keeps our heating system functioning!” – Kathryn L.
Continue Reading“Nathan was extremely helpful, personable and knowledgeable. He answered all of my questions, explained the processes and made me feel at ease. I would give him a 10/10. Thanks Nathan!” – Tristin S.
Continue Reading“Nathan was efficient, friendly, and knowledgeable. He answered all my questions.” – Candace J.
Continue Reading“Nathan is a delightful and competent in man and is welcome here anytime. He is very good at explaining issues as well as taking care of the issues.” – Pamela C.
Continue Reading“Friendly, efficient and very satisfied with work.” – Sandi R.
Continue Reading“You guys are wonderful…helpful, even got here during a snow storm. Thanks so much for being available to us on the island.” – Joanne H.
Continue Reading“Very professional, very polite and seemed like just overall good guy. Explained everything he was doing and why he’s doing it . Will use again!” – Scott M.
Continue Reading“Nathan is very personable and answered any questions I had. He listened to my concerns and was able to problem solve for us. I’m very happy with our service. Thanks :-)” – Brynn F.
Continue Reading“Very professional, very polite and seemed like just overall good guy. Explained everything he was doing and why he’s doing it . Will use again!” – Scott M.
Continue Reading“Nathan is very personable and gets right to work. I’m happy with your policy of maintenance to avoid future issues. I’m happy with your service. Thank you.” – Carol H.
Continue Reading“No complaints!” – Katie B.
Continue Reading“Efficient and clearly knew what needed doing. Also very personable. Clearly explained what he had done.” – Valerie J.
Continue Reading“The air Scrubber has really made a great difference in the amount of dust that settles in the house. I have asthma and have noticed I get less congested.” – Kathi W.
Continue Reading“We very much appreciate your prompt attention to this problem.” – Karin A.
Continue Reading“Very professional, quick and friendly. On time!” – Tammy B.
Continue Reading“Very professional, quick and friendly. On time!” – Tammy B.
Continue Reading“Very happy with service tech was thorough and answered all questions would recommend west Mech to others” – Archie J.
Continue Reading“On Friday, January 5th, a technician (Mike?) came to 293 Eagle Cove Drive to service Martha L's heating system. (I'm her assistant and "organizer".) The technician was courteous, very pleasant and helpful, arrived when he said he would and did the work quickly. I was VERY satisfied with his work and feel he deserves commendation.…
Continue Reading“Nathan was thorough, professional and gave great explanations” – Teresa B.
Continue Reading“Nathen is the BEST'!!! Knows his stuff very professional and kind…..Give Nathen a raise he’s that good…..Our fireplace LOVES HIM..” – Autumn C.
Continue Reading“Nathan was on time, wore booties to protect the flooring, and quickly solved our problem. We replaced the thermostat recently and turned off the power before working. Following our repair, the furnace worked fine for . . . a day! We rewired the thermostat, and even replaced it again thinking it was the thermostat. But…
Continue Reading“Nathan was prompt, diagnosed the problem quickly and got my furnace running well. I am pleased with the service.” – Robert R.
Continue Reading“Guys arrived on time and did a great job!” – Ron C.
Continue Reading“Both service people were very professional, fast and efficent. I would recommend the service to all my friends and family.” – Steve P.
Continue Reading“Nathan did a great job in servicing the equipment and helping with answering the questions that I had very helpful.” – Ray E.
Continue Reading“Great service from Nate!, very helpful” – Marrianne C.
Continue Reading“Replacing my heat pump was as close to a joy as something like that can be. Stephanie was a pleasure to work with, prompt, concise and accurate. David's installation was on or ahead of schedule and he left the area much CLEANER than he found it. An extremely professional crew and our house has never…
Continue Reading“All was very good We want David the next time” – Alice A.
Continue Reading“I just want to say that both Tanner and Tyler were terrific! They were both very friendly and professional. They checked with me about all the decision points and patiently talked through the pros and cons of various options. So nice to work with!” – Renee L.
Continue Reading“Wow, so helpful and knowledgeable, awesome service.” – Jearl N.
Continue Reading“Very thorough and efficient and affable. Knew her stuff.” – Timothy G.
Continue Reading“Leen Nathan or Shelby have been our technicians, and they both are great to work with. Always on time, always considerate and helpful. We like having someone that routinely makes the visit, and knows our home and dogs. Thanks” – Larry B.
Continue Reading“Shelby was very knowledgeable and professional, and wore her booties! Five Stars!” – Garth L.
Continue Reading“Excellent service. Shelby was personable and professional. Her recommendations made sense. Glad to have her back here again. Also thanks to Allison for keeping us appraised of schedule issues.” – Francis S.
Continue Reading“Shelby took time answering my questions, and I also appreciated her cheerful attitude.” – Jay W.
Continue Reading“Tech did an outstanding job” – Ed s.
Continue Reading“Shelby did an excellent job. She serviced our furnace and gas heater. She explained the status of both and recommended a new flame sensor. She explained some air scrubbing devices. She is also pleasant. We are very satisfied.” – Fred S.
Continue Reading“very good” – Jean m.
Continue Reading“Very professional and knowledgeable. Friendly technician who stayed busy and worked hard.” – Scott E.
Continue Reading“Excellent Service, Professional, courteous and very helpful. Leaves me with a very good impression of West Mechanical which will likely result in the sell of a new furnace and air conditioner. Thanks.” – Rose g.
Continue Reading“Explanations were clear and pleasantly delivered.” – Sheila F.
Continue Reading“Nathan did an outstanding job diagnosing and repairing my (only 1.5 month-old) heat pump. When the pump unexpectedly stopped operating, Nathan came out to the island the next day and, working with a factory consultant over the phone, traced the problem down to a failed power board. The part was shipped out from the factory…
Continue Reading“Excellent service” – Karl e.
Continue Reading“Explanations were clear and pleasantly delivered.” – Sheila F.
Continue Reading“Shelby is professional and she has great social skills. We enjoyed having her here. She is also comfortable around pets which is great too ” – Barbara B.
Continue Reading“Shelby is awesome!” – Priscilla n.
Continue Reading“Good experience, friendly, fast, and efficient. Would definitely recommend.” – Jen r.
Continue Reading“Did a great job.” – Yvonne G.
Continue Reading“Shelby did just fine!” – eric r.
Continue Reading“Shelby was super efficient and polite. A great tech to have working on your fireplace.” – Sean A.
Continue Reading“Did a great job. Nice young lady.” – Frank B.
Continue Reading“Very good experience. Thanks. Really personable and efficient.” – Amy A.
Continue Reading“Excellent service. Very thourough.” – William R.
Continue Reading“Were thorough and communicated well.” – Ken N.
Continue Reading“Great service!” – David s.
Continue Reading“great job very nice lady” – david k.
Continue Reading“Shelby was ever professional and did a job great and in very timely Great job she a keeper” – Gladys S.
Continue Reading“Checked Shelby was very through and explained things very well. I give her the highest grade” – Richard O.
Continue Reading“On time, vacuumed my equipment, and efficient. Everything turned out great.” – Robert D.
Continue Reading“Was very efficient and helpful.” – Donna W.
Continue Reading“Checked Shelby was very through and explained things very well. I give her thehighest grade” – Richard O.
Continue Reading“On time and efficient. Very friendly, thank you.” – Marta M.
Continue Reading“Very professional and knowledgeable. And personable as well. A. Plus.” – Connie p.
Continue Reading“Good service and explanations” – Roy r.
Continue Reading“From Stephanie's sales approach to the coordination by Aaron for the services of the electrician, who worked with us, to the final installations of both our heat pump and air handler by Tanner and Tyler our experience has been a comfortable journey. We are very appreciative of the care, time and concern shown to us…
Continue Reading“Shelby arrived as scheduled and took care of all business in an efficient manner. She educated me for use of the controls which had not been done before. I highly recommend Shelby.” – Burke C.
Continue Reading“I was happy with the service I received today. She was very knowledgeable and friendly.” – Priscilla o.
Continue Reading“Best service ever. You need to give Shelby a Big Pay increase……” – Gus u.
Continue Reading“The gas leaks we’re addressed and hopefully fixed going forward the technician was professional and respectful to the customer concerns, their still needs to be work done to complete the job but knowing the company it will be done in a timely manner.” – Ray E.
Continue Reading“Tanner did a terrific job installing our new heat pump, working smoothly and efficiently with his partner, and completing the job even more quickly than had been promised. He is also very personable and pleasant to work with. Unfortunately, his handling of the paperwork was not satisfactory. The rebate form (my portion of which I…
Continue Reading“My experience today was fantastic! I had all my questions answered and explained. It was clear that the techs were knowledgeable about the work that they do. They were professional and efficient.” – Sheila P.
Continue Reading“Our experience with West Mechanical Inc is Outstanding, we were very pleased with the educational information provided by their very knowledgeable sales representative Stephanie, she made sure that all our questions and concerns were properly answered, we decided to replaced our gas furnace and add an air conditioner to our house. Their technician/installer David did…
Continue Reading“Shelby was efficient and courteous. She explained how to reset the thermostat which was my biggest question. Very professional and I hope she services our AC & Furnace again in the future.” – Bill G.
Continue Reading“Brian was very courteous and explained things well. I appreciate his professionalism. He seems to know the ins and outs of my system. Good job.” – Bruce A.
Continue Reading“Lots of options to choose from ?” – Sue H.
Continue Reading“Brian was very thorough with explaining everything that he did today. He also explained future work that may need to be done very well.” – Erica M.
Continue Reading“Great job, thanks” – Bruce h.
Continue Reading“Tanner is an exceptional young man. He was committed to work in a professional, timely manner while taking time to explain to us our new system in a very courteous way. He also kept things clean, neat and organized.” – Rick K.
Continue Reading“We were delighted with the installation of our new heat pump. Tanner did terrific job, was very pleasant to work with, and everything was done smoothly and efficiently. I'm very impressed with West Mechanical's performance.” – Marc C.
Continue Reading“Great service, Shelby is a wonderful representative for WM Explained all the work in detail.” – Tammy L.
Continue Reading“Shelby and Brian provided excellent service. They were thorough in their work and provided explanations for any questions I had.” – Diana K.
Continue Reading“Very knowledgeable and helpful. Thank you for the great service!” – Scott w.
Continue Reading“Everything was very professional . Excellent!” – Tony F.
Continue Reading“Team was very helpful and knowledgeable. Kept working until it was fixed and updated the thermostat system based on my needs. Spent extra time making sure I was completely comfortable with making future thermostat corrections. Would have them back at any time.” – Pat C.
Continue Reading“Super professional, knowledgeable and efficient! Excellent!” – Rodney J.
Continue Reading“Shelby seemed quick, efficient and answered all of my questions in detail. Her demeanor makes her approachable and easy to talk with. I feel confident that she is knowledgeable and did a thorough check of my heating cooling system. She certainly reinforces my already high opinion of West Mechanical.” – Dave E.
Continue Reading“Very friendly and efficient! Also good with my dogs” – Tina M.
Continue Reading“We had a great experience working with Shelby today—nice to see a new face. You made a good decision hiring her! We always enjoy your service at West Mechanical. 5-star++!” – Marilyn f.
Continue Reading“Very very pleasant visit. Shelby was efficient and also explained how to do filters. I've been told before but always forget. Really like your service people. Thank you!!” – Val W.
Continue Reading“Very very pleasant visit. Shelby was efficient and also explained how to do filters. I've been told before but always forget. Really like your service people. Thank you!!” – Val W.
Continue Reading“Shelby was very efficient and took time to explain the maintenance she completed. Five stars,” – Dan H.
Continue Reading“Very friendly! Was not annoyed with my dogs, thanks.” – Patrick g.
Continue Reading“Shelby. Did a nice job for us here at our house on San Juan island. She was very professional kind and showed good knowledge in the field.” – Sondra R.
Continue Reading“Awesome customer service. Very knowledgeable and competent. Enjoyed having Shelby doing our service.” – Valerie t.
Continue Reading“Excellent suggestions in spite of our need to reign in the budget this year. Clear explanations and professional.” – Scott S.
Continue Reading“Visit satisfactory, explains well, tidy, good personality.” – Diana L.
Continue Reading“Shelby was very knowledgeable and cheerful. We appreciated her help and reassurance in caring for our furnaces.?” – Wayne W.
Continue Reading“Excellent work today! Thank you!” – Jennifer A.
Continue Reading“Always great to have my heater/AC serviced. Your team is knowledgeable and nice to deal with. Thanks for GREAT customer service!” – Nancy K.
Continue Reading“Best service ever. You need to give Shelby a Big Pay increase……” – Gus u.
Continue Reading“Excellent work today! Thank you!” – Jennifer A.
Continue Reading“Great service! Send Shelby again.” – Robert J.
Continue Reading“Routine checkup only. No problems.” – Chris G.
Continue Reading“Informative and engaging.” – Kyle R.
Continue Reading“Arrived on time. Performed service directly. Noted absence of CO Detector. I purchased and was plugged in directly.” – Alan C.
Continue Reading“Absolutely satisfied with the service I received, it's nice to have peace of mind knowing my furnace will be taken care of.” – Tom M.
Continue Reading“West Mechanical service is always prompt and courteous. Nathan did a great job of explaining our problem. Karin A.” – Karin A.
Continue Reading“Absolutely satisfied with the service I received, it's nice to have peace of mind knowing my furnace will be taken care of.” – Tom M.
Continue Reading“Everything went very smooth. Shelby was professional, courteous and knowledgeable. Thank you.” – June I.
Continue Reading“Great service. Excellent customer service” – Ed T.
Continue Reading“Very professional” – Eric S.
Continue Reading“Great service. Excellent customer service” – Ed T.
Continue Reading“Everything went very smooth. Shelby was professional, courteous and knowledgeable. Thank you.” – June I.
Continue Reading“Ok. Knowledgeable. Willing to discuss and take a no if I was not ready.” – Donald R.
Continue Reading“Knowledgeable, focused and diligent, a good technician. Thank You – Shawn F.
Continue Reading“All done professional and pleasant.” – Kelvin H.
Continue Reading“Ok. Knowledgeable. Willing to discuss and take a no if I was not ready.” – Donald R.
Continue Reading“Ok. Knowledgeable. Willing to discuss and take a no if I was not ready.” – Donald R.
Continue Reading“Excellent work. Shelby was very professional and considerate. Please send her back again next time.” – Jay and Cheryl F.
Continue Reading“Everything was done efficiently. My technician did a great job.” – Anna S.
Continue Reading“My wife and I are both happy with our new furnace that was installed this winter. The whole team at West Mechanical were very professional and helpful. I want to especially thank Robert who came out to give us the bid on the new furnace and Dave, the installer I can remember when I have…
Continue Reading“Replacement of existing Furnace and Heat Pump, because of less than hospitable treatment from "B" competitor. Surprised at the quick, timely, and professional …caring response from Brent, and the very quick resolution of my problem, and exchange to the TRANE total package. The removal of the old Carrier system, and the professional installation of the…
Continue Reading“Fabulous service and system…. thank you and happy holidays!” – Tamara D.
Continue Reading“My husband has breathing problems and the air scrubber means that we do not have to make nearly as many trips to the doctor. He has been able to breathe much easier since it was installed.” – Robbie W.
Continue Reading“Nathan has done two jobs for me now and has been fantastic! On time, knowledgeable, thorough, and very friendly. I would definitely recommend him to my clients, friends, and family in the future.” – Sara F.
Continue Reading“Robert was very knowledgeable and did a good job. He recommended zinc for the outside so we tried it. The secretaries were great and I was finally able to touch base with Dougal. He was very nice and understanding. After our communication he was willing to refund the charge for the fireplace. Because of the…
Continue Reading“Robert was great! Very friendly and knowledgable .Thank you!” – Missy S.
Continue Reading“Thank you Aaron for the superb installation of our new furnace. You corrected all the problems from an older installation by another company. Thank you for taking extra time to explain our system and our thermostat. So happy!!” – Betty C.
Continue Reading“Install was scheduled in a timely fashion. Installers were quick, clean. Units were competitively priced. Highly recommend.” – James B.
Continue Reading“Fabulous, love the annual reminders and prepayment option.” – Kristen L.
Continue Reading“Nathan came to service our furnace and gas heater stove. Nathan is very knowledgeable and takes excellent care of these important devices. He also informs us of the status of the equipment and new advances available. He is pleasant and we enjoy talking to him. Bravo to West Mechanical for having service people like Nathan.”…
Continue Reading“Amazingly informative did an excellent job.” – Jon R.
Continue Reading“Nathan was great today. Offered a new air purifier which I declined but will consider for a later date. He also advised a surge protector which I agreed to. Courteous and helpful, as always.” – Kathy F.
Continue Reading“Nathan is awesome. Very friendly, personable, and knowledgeable. He addressed all of our concerns and offered additional products to improve our system. He’s great!” – Andy S.
Continue Reading“Robert was very professional and efficient.” -Sydne M.
Continue Reading“We upgraded our water heater and installed a ductless heating/cooling system. Not only are we happy with the improvements, but with the people who worked diligently, did professional tear-out and clean-up, and followed through to make sure the new systems were working well and we were happy. We are happy!” – Bobbie B.
Continue Reading“Brent and his team are very knowledgable and skilled at explaining AC and heating. They replaced our furnace with a 98% efficient furnace and brought in a new whole house AC unit. I couldn’t be happier with the new HVAC and with their service.” – Bill G.
Continue Reading“Excellent service, efficient and affable. Nathan is great, he has consistently been able to detect problems that others have missed.” – Diane K.
Continue Reading“You guys always do a great job. Nathan’s service was great.” – Jim & Sylvia B.
Continue ReadingHe was a pleasure to have in our home. Very personable and professional. – Shannon R.
Continue ReadingExcellent service, efficient and affable. Nathan is a gem! – Tim G.
Continue ReadingBart is Extremely Satisfied with the Preventative Maintenance performed by West Mechanical Inc! – Bart D.
Continue ReadingThe technician was knowledgeable and took time to understand my needs. He kept my home neat and clean. – Sara M.
Continue ReadingGreat, quick quality service. – Stacey S.
Continue ReadingAs usual you guys were great. – John B.
Continue ReadingI’m extremely satisfied with the preventative maintenance performed by West Mechanical Inc! – Caitlin D.
Continue ReadingThanks West Mechanical. – Jane P.
Continue ReadingThank you everyone for a job well done. We are pleased with our new furnace. Clarence & Eleanor
Continue ReadingIt has been over FIVE YEARS ago since I first journeyed up to your Bellingham office to discuss ground loop technology and in-floor heating. Next week, Dave is scheduled to come out and finish up the very last few items that remain. I want to thank you, Aaron, Dave and the rest of your crew…
Continue ReadingThe two-stage fan definitely seems to keep the temperature more stable. We have had to change our settings to a lower temp overall because the settings we used with the last furnace were too hot for the new furnace. I’m looking forward to seeing my next gas bill since this one seemed to double from…
Continue ReadingYour service tech was so helpful and went beyond the call of duty! -Annette and Dave
Continue ReadingThe service from your company has been excellent. I really appreciate that you have been so prompt top show up when we have had problems with our boiler. – Daniel
Continue ReadingJust a formal thank you for the work you performed this Friday and Saturday. You went way beyond the call of duty in arranging for Saturday delivery of our broken boiler part and then installing it that afternoon. Your professionalism and concern is in sharp contrast to the lack of service provided by another major…
Continue ReadingWest Mechanical has remained a responsive company with high integrity. All aspects of the installation of the new American Standard Heat Pump were handled well. We are very happy with the new ten year warranty and hope for many years of good performance.
Continue ReadingI have always received prompt and good service from West Mechanical….for 17 years. Shane
Continue ReadingWe are very pleased with our new Freedom 95 furnace with the Accuclean filter. West Mechanical did an excellent installation job.
Continue ReadingJust a quick note to let you know how impressed I am with your service. I called you this morning expecting a several days’ wait just for a technician to be free to make an estimate, but not only did you dispatch one within a couple of hours, but he also found and fixed the…
Continue ReadingJust thought you would like to know how your employees are. Your company has serviced us since 1994. Like clock work, someone calls every 6 months to remind us, it’s service time. In all the years of your service people, that come to our home, I give All Of Them… a 10 ( 10 is…
Continue ReadingI recently purchased a Trane natural gas furnace from West Mechanical. I found West Mechanical people to be dependable, knowledgeable and helpful. Brent, Dougal and Aaron individually and collectively made me feel comfortable in my decision. At the time of sale they gave several options and were helpful in my making a decision appropriate to…
Continue ReadingYour service has been great and your latest Thank You note highlighted your high customer service standards. We were extremely pleased with the entire sales and installation of our replacement heat pump and feel comfortable in knowing we will continue to receive the highest level of service from you. Thank you all! Happy Thanksgiving, PS-feel…
Continue Reading