“Nathan, Tyler, Brent, David and Alison were the West Mechanical representatives with whom I came in contact. They made the project pleasant for me and I appreciated all of their valuable input.
Although there were some minor install and product glitches they were resolved and completed to my satisfaction. Everyone was gracious and helpful and I appreciated their good service and attention to detail.
Tyler was the technician who did the hands on work and he was wonderful. Always ready with a smile even though he had some issues to resolve. He stayed with it and wanted to make sure I was happy with the work. He cared about doing his best. I think Tyler is a strong asset to your company and feel he has a great work ethic and attitude.
On a note that might be helpful to you and your customer….perhaps before the project begins the technician doing the work should come to the service address with the sales representative to assess the work needing to be done. Just thinking all might go more smoothly if the technician could have input at this important time.
Thank you!
All the best
Jackie Goldfarb”

– Jackie G.