Just a formal thank you for the work you performed this Friday and Saturday. You went way beyond the call of duty in arranging for Saturday delivery of our broken boiler part and then installing it that afternoon. Your professionalism and concern is in sharp contrast to the lack of service provided by another major plumbing/heating company in Bellingham.
Thanks for taking good care of us.
Heat Pump Installation
West Mechanical has remained a responsive company with high integrity. All aspects of the installation of the new American Standard Heat Pump were handled well. We are very happy with the new ten year warranty and hope for many years of good performance.
Air Conditioner Installation
Just wanted to pass along that I am impressed with your work. Nice job. The first time I realized one of the fans was running was when I saw the leaves in one of the fruit trees moving. I couldn’t hear it.
I have always received prompt and good service from West Mechanical….for 17 years.
We are very pleased with our new Freedom 95 furnace with the Accuclean filter. West Mechanical did an excellent installation job.
Just a quick note to let you know how impressed I am with your service. I called you this morning expecting a several days’ wait just for a technician to be free to make an estimate, but not only did you dispatch one within a couple of hours, but he also found and fixed the problem with my heater right there. I also appreciate his detailed and friendly explanation of what had gone wrong. You should give Mike J. a raise! I will definitely call West again in the future.
Just thought you would like to know how your employees are. Your company has serviced us since 1994. Like clock work, someone calls every 6 months to remind us, it’s service time. In all the years of your service people, that come to our home, I give All Of Them… a 10 ( 10 is my highest score). The last service was done last week. In a world where most owners only hear the negative about their employees, I thought it would be nice to tell you…..
You’ve got the Best people. Believe me…… I have talked to all of them over the years.
Hope you give them a pat on the back, and tell them thank you. ”
– Gus and Joyce U.
Gas Furnace Installation
I recently purchased a Trane natural gas furnace from West Mechanical. I found West Mechanical people to be dependable, knowledgeable and helpful. Brent, Dougal and Aaron individually and collectively made me feel comfortable in my decision. At the time of sale they gave several options and were helpful in my making a decision appropriate to my needs. They kept their appointments on time and the installation went exactly as they said it would, there were no additional charges at the time of installation because things were overlooked at the time of the sale. By the way, I chose West Mechanical initially by going on-line and reading several customer reviews, all were positive, not one negative review. In the future should I need a service that West Mechanical provides I will not hesitate to contact them. I am totally satisfied with their performance.
Heat Pump Replacement
Your service has been great and your latest Thank You note highlighted your high customer service standards.
We were extremely pleased with the entire sales and installation of our replacement heat pump and feel comfortable in knowing we will continue to receive the highest level of service from you.
Thank you all!
PS-feel free to stop by for a cup of coffee when you are in our neighborhood!”
Rebecca and Francis S.