Just a quick note to let you know how impressed I am with your service. I called you this morning expecting a several days’ wait just for a technician to be free to make an estimate, but not only did you dispatch one within a couple of hours, but he also found and fixed the problem with my heater right there. I also appreciate his detailed and friendly explanation of what had gone wrong. You should give Mike J. a raise! I will definitely call West again in the future.