Archives: Reviews

“We cannot recommend this company enough. We woke up to a cold house. Called West Mechanical and within an hour they were already scheduling someone to come out! That day! The repair man was courteous and answered all of our questions. They scheduled another appointment right there for further work to be done! Then on the worst snow day, Levy braved the roads and drove his own vehicle in order to get here to finish the work. Excellent, excellent customer service!”

– Paul G.

“Excellent service from Colby and Jack installing our Mitsubishi 48K ductless heat pump with 24K, 18K, and 15K wall heads. Both were very professional and efficient in their work, despite challenging weather and logistics. They were respectful to us and our home and took time to answer questions and address concerns. This is our second time using West Mechanical and would gladly hire them again.”

– John P.

“Installation of heat pump/furnace and tankless water heater was efficient and on schedule. Excellent workers who knew their business.”

– Steven K.

– Steven K.

“Alex A. did an amazing job! He is knowledgeable and provided excellent customer service. We will definitely be using this company for all future maintenance needs and when it comes time to replace our furnace!”

– River L.

– River L.

“Very, very reasonable pricing and pleasantly surprised with the cost of servicing our furnace! Unlike some companies that charge a huge fee just to show up before even doing any work. West Mechanical was courteous setting up our service appointment from the start. Great communication keeping us informed every step of the way with text messages. Service technicians arrived on date & time of appointment, were very courteous, knowledgeable, and professional explaining every aspect of their work. Highly recommend West Mechanical for all HVAC needs and will definitely use them again.”

– Sheldon A.

– Sheldon A.

“Juan was very knowledgeable and took time to explain all of the systems and answer all of our many questions. I was very pleased with his service.”

– Luna P.

– Luna P.

“An hour spent with Brian Johnson taught me what I needed to know about induction stoves, electric car chargers and heat pumps. He is very experienced, knowledgeable and forth coming with information. Time well spent.”

– Rudey m.

– Rudey m.

“We recently had a sudden and mysterious incident in our home regarding an electrical issue. Our tech Tony was very diligent and patient in trying to locate and resolve the problem and didn’t give up until he discovered the source of it. We were very thankful for his hard work in fixing this repair.

As regular customers of West Mechanical, we continue to have positive experiences with this company along with the incredible customer service and reasonable pricing. We highly recommend West Mechanical for their consistent competent service!”

– S. P.

– S. P.

“Kris was extremely knowledgeable and creative in identifying HVAC solutions for my home, where I wanted to add air conditioning, replace an old gas furnace, and provide heat for a garage woodworking shop. He carefully and quickly took measurements throughout the house to determine system requirements and provided multiple options for preventing the sound of the outdoor component of the A/C unit from carrying to my (very close by) neighbor’s deck. While on site, he provided 6 different complete system options, including both A/C and heat-pumps, and helped me understand the trade-offs and cost-drivers for each. He clearly understood and addressed client needs in a very positive way. I highly recommend Kris and West Mechanical for home HVAC system design!”

– Barb T.

– Barb T.

“The whole Team is stellar! From my first conversation with Amanda, tech visit from Juan to find out I needed a whole new furnace. Then Chris to evaluate what I needed & install by Ryan. There wasn’t a second during the whole process that wasn’t professional. You all were (are) amazing! Great service great product, thank you for making my needs your priority!”

– Gina C.

– Gina C.

“Thank you for your expertise with the delicate project of rewiring our heating system. We certainly wish we would have had you install our heater. Ryan was exceptional, intuitive and highly skilled. We can’t say enough to express the pleasure it is doing business with West Mechanical.”

– Polly P.

– Polly P.

“Brandon was Very thorough and efficient. Had a little trouble getting up our driveway, but he made it.
I understand that there may be a policy for tech's to offer a service plan, however, i don't like to be "sold" a "plan" when i invite someone into our home for a service call. This is not a complaint about Brandon, since he was only doing what he was instructed to do.
I will contact you again when service is needed and recommend you to others.”

– greg k.

– greg k.

“I will always use West Mechanical for any heating needs. They installed a new furnace a few years ago and have annually maintained it with a strong guarantee of service. Their work is prompt, professional and thorough. Highly recommend!”

– Kim F.

– Kim F.

“We have a 1994 manufactured house. Everything is 7/8th scale and needs to be upgraded. West Mechanical was vetted by PSE as one of two contractors for installation of a Trane heat pump system. Stephanie excplained all the ins and outs, available financing, and system specs. Ryan & Tony showed up as scheduled and begain demo of the old system, and installation of the new. Aaron stopped by with two surge protectors and to assist with some of the cabinet modifications. Bode Electric did the wiring. The install was completed in less than eight hours. The new system is so much more efficient, quiet and easy to use. Programming the thermostat unit is not complicated. We would recommend conversion to a heat pump as well as West Mechanical for installation to anyone interested, whether new construction or renovation. Additionally, the aftermarket services offered by West Mechanical will facilitate timely and proper system maintenance through the years. The rebates from PSE and Trane were added perks.”

– Dick M.

– Dick M.

“Tim saw when he arrived that I have equipment he is not familiar with. To his great credit, he was candid about that he did what he could do for this maintenance, and we discussed a plan for going forward. I respect that very much!”

– Doug M.

– Doug M.

“Nathan answered all my questions and listened to all my concerns. He showed me how change my filters in the system which will be a great help for us in the future. He seems very knowledgeable of our system and has taught me a lot.”

– Mary M.

– Mary M.

“Our experience with West Mechanical was excellent. Our 30 year old furnace finally gave out and with one call, Stephanie was at our door the same day to help us figure out the next steps. She quoted us two options on the spot, gave us an easy understanding of benefits of both options, and scheduled our furnace replacement within the same week. Ryan and his assistant showed up exactly on time smiling and ready to go to work. By early afternoon we had a new furnace and thermostat. Ryan gave us a full introduction to the system, showed us how easy it was to program the thermostat, and let us know they stand by their products and labor for a very long time. The service was outstanding! I'd recommend West Mechanical to everyone.”

– John E.

– John E.

“Dave came in for the 6 month service on my Mitsubishi ductless system. So very personable! Showed me how easy it is to clean the filters and gave me some tips on surge interrupters.”

– Jean K.

– Jean K.

“After 20 years of service, our old radiant heat manifold died. Nathan did a great job ordering and installing a new one. The space is tight in the boiler room, but he did a very nice job of installing it. He also found several other problems in our old boiler and with our old thermostats that he came back and repaired the following week. He was very personal to work with and knew his stuff. I’d highly recommend him.”

– Scott M.

– Scott M.

“We were so impressed with the wonderful service we received from everyone at West Mechanical! We had never used them before and now will not use anyone else! Thank you so much!”

– Pamela F.

– Pamela F.

“Our furnace broke at the worst time. Snow on the ground and 20 degrees outside. These two showed up a little early on Tuesday knowing my wife was scheduled for surgery on Wednesday. This team worked hard to get the new furnace installed as quickly as possible. They came at eight and were done by noon. That is, old furnace removed and the new one installed mess cleaned up and gone by 12:30. I turned the heat on and got my wife home from the hotel we had been staying at for a week. She had the surgery as scheduled thanks to the whole west mechanical team getting this job done. We could not be happier and I would recommend this company to anybody. Including my mother, and I love my mother. In short we were amazed by the whole team.”

– william c.

– william c.

“Even in all the snow Nathan still got here. Thank you so much for such excellent and reliable service. Nathan is always professional and has great customer service”

– Nikki R.

– Nikki R.

“We love love love you guys. This is the 2nd time that we have had your company come and work/install at our house, and there isn’t anybody else that I would call.. Both times we have been overly happy with the service that we have received. You ALL are an OUTSTANDING company. Thank you for treating us so well!”

– Sarah R.

– Sarah R.

“We love love love you guys. The installation of our new AC unit went smooth, and WE LOVE IT. You ALL are an OUTSTANDING company!!!! We live in Burlington and there are companies who are closer and more local that we could use… AND WE WOULDN’T THINK OF CALLING ANYONE BUT YOU. The respect and honesty that we received was outstanding. Thank you for treating us so well!”

– Sarah R.

– Sarah R.

“Excellent service and response time. Installation of the Scrubber went fast and efficiently. Service person was quite helpful explaining the operation of the air scrubber. Will certainly recommend West Mechanical”

– Mike R.

– Mike R.

“Home was scheduled to be listed when it was determined that the furnace was not working..
We needed it to be taken care of ASAP!! West scheduled a repair person to get to the house that very day..and repaired it ….we were able to continue to re- carpet the home, and get it listed in record time!
This was impressive customer service, especially on such short notice!! The
realtor; the carpet installer, and most importantly, the owner are MOST PLEASED. Thank you!”

– Karin K.

– Karin K.

“Mike performed an outstanding inspection. He is very polite and explains the workings of the system at every inspection check point. His professional knowledge and thorough inspection of every item on the checklist was excellent. I rate him at the top of your employee list for inspections and you should be extremely pleased to have him on your staff. I would trust him to perform the inspection even in my absence. I hope that he remains at your company for a long time and I look forward to having him inspect our system this coming March-April timeframe.”
– Bert G.

– Bert G.

“Nathan was great. On time, checking details & informative, & solved problem!”

– Carll Ann S.

– Carll Ann S.

“West Mechanical beat our expectations by a long shot. We got estimates from 5 companies before deciding on West Mechanical. Stephanie did a fantastic job explaining everything to us. The installers did a great job installing our air conditioner. We ended up having a small issue with our unit and Aaron and the team (I think every employee may have been at our house at least once) went ABOVE and BEYOND to solve the issue. We highly recommend West Mechanical! THANK YOU!”

– Melisa & Chris D.

– Melisa & Chris D.

“Friendly, courteous, helpful. Arrived on time. Wore protective shoes in house, thanks. Gave us an important tip about thermostat. Made me glad for the annual maintenance service.”

– Audra A.

– Audra A.

“Nathan, Tyler, Brent, David and Alison were the West Mechanical representatives with whom I came in contact. They made the project pleasant for me and I appreciated all of their valuable input.
Although there were some minor install and product glitches they were resolved and completed to my satisfaction. Everyone was gracious and helpful and I appreciated their good service and attention to detail.
Tyler was the technician who did the hands on work and he was wonderful. Always ready with a smile even though he had some issues to resolve. He stayed with it and wanted to make sure I was happy with the work. He cared about doing his best. I think Tyler is a strong asset to your company and feel he has a great work ethic and attitude.
On a note that might be helpful to you and your customer….perhaps before the project begins the technician doing the work should come to the service address with the sales representative to assess the work needing to be done. Just thinking all might go more smoothly if the technician could have input at this important time.
Thank you!
All the best
Jackie Goldfarb”

– Jackie G.

– Jackie G.

“Our company was very pleased with the recent service call performed by Nathan L.
He was prompt, friendly, knowledgeable and thorough with his assessment of our heat pump unit.
We were given details, including photos, of parts that had failed. He provided repair costs for those parts. He gave his advice of repairing an older unit compared to investing in a new unit.
Nathan also arranged for an Estimator Technician to visit our building, free of charge, to give us an estimate to replace our heat pump.

West Mechanical can be proud of their professional service. I'm very happy to be working with them.

Regards,
Carol W
Office Manager”

– Carol W.

– Carol W.

“Nathan was awesome, both for the maintenance and then the repair visits. Professional, courteous, and quick. He's a delight!”

– Lindsey H.

– Lindsey H.

“Nathan arrived on time and promptly inspected our boiler. He diagnosed the problem and explained in detail what was wrong and what repairs would be required. I agreed to the work/cost estimate and he started and completed the job within an hour as promised.
I was impressed with Nathan’s mechanical skills and professional approach to this emergency!
Sincerely.
D.G.”

– David G.

– David G.

“Nathan was extremely helpful, personable and knowledgeable. He answered all of my questions, explained the processes and made me feel at ease. I would give him a 10/10. Thanks Nathan!”

– Tristin S.

– Tristin S.

“Nathan is a delightful and competent in man and is welcome here anytime. He is very good at explaining issues as well as taking care of the issues.”

– Pamela C.

– Pamela C.

“Very professional, very polite and seemed like just overall good guy. Explained everything he was doing and why he’s doing it . Will use again!”

– Scott M.

– Scott M.

“Very professional, very polite and seemed like just overall good guy. Explained everything he was doing and why he’s doing it . Will use again!”

– Scott M.

– Scott M.

“Nathan is very personable and gets right to work. I’m happy with your policy of maintenance to avoid future issues. I’m happy with your service.
Thank you.”

– Carol H.

– Carol H.

“On Friday, January 5th, a technician (Mike?) came to 293 Eagle Cove Drive to service Martha L's heating system. (I'm her assistant and "organizer".)

The technician was courteous, very pleasant and helpful, arrived when he said he would and did the work quickly. I was VERY satisfied with his work and feel he deserves commendation. I hope his work is appreciated by West Mechanical. Do whatever you can to keep this guy working for you. He is truly an asset to your company.

Thank you!”

– Ann S.

– Ann S.

“Nathen is the BEST'!!! Knows his stuff very professional and kind…..Give Nathen a raise he’s that good…..Our fireplace LOVES HIM..”

– Autumn C.

– Autumn C.

“Replacing my heat pump was as close to a joy as something like that can be. Stephanie was a pleasure to work with, prompt, concise and accurate. David's installation was on or ahead of schedule and he left the area much CLEANER than he found it. An extremely professional crew and our house has never been more comfortable.”

– William T.

– William T.

“I just want to say that both Tanner and Tyler were terrific! They were both very friendly and professional. They checked with me about all the decision points and patiently talked through the pros and cons of various options. So nice to work with!”

– Renee L.

– Renee L.

“Leen Nathan or Shelby have been our technicians, and they both are great to work with. Always on time, always considerate and helpful. We like having someone that routinely makes the visit, and knows our home and dogs. Thanks”

– Larry B.

– Larry B.

“Excellent service. Shelby was personable and professional. Her recommendations made sense. Glad to have her back here again. Also thanks to Allison for keeping us appraised of schedule issues.”

– Francis S.

– Francis S.

“Shelby did an excellent job. She serviced our furnace and gas heater. She explained the status of both and recommended a new flame sensor. She explained some air scrubbing devices. She is also pleasant. We are very satisfied.”

– Fred S.

– Fred S.

“Nathan did an outstanding job diagnosing and repairing my (only 1.5 month-old) heat pump. When the pump unexpectedly stopped operating, Nathan came out to the island the next day and, working with a factory consultant over the phone, traced the problem down to a failed power board. The part was shipped out from the factory by 2nd day air, and Nathan returned with it the day it arrived. Installation of the replacement part went smoothly, and the operation of my heat pump was quickly and efficiently restored. Nathan also took the time to ensure that the outdoor unit was fully sealed against any potential future infiltration of water or moisture. Hats off to West Mechanical for this prompt warranty repair, and thanks to Nathan for his friendly demeanor and excellent service. He is a pleasure to work with.”

– Marc C.

– Marc C.

“From Stephanie's sales approach to the coordination by Aaron for the services of the electrician, who worked with us, to the final installations of both our heat pump and air handler by Tanner and Tyler our experience has been a comfortable journey. We are very appreciative of the care, time and concern shown to us by this company every step of the way.
We thank West Mechanical for their professional service and timely service.
RSD”

– Rick S.

– Rick S.

“The gas leaks we’re addressed and hopefully fixed going forward the technician was professional and respectful to the customer concerns, their still needs to be work done to complete the job but knowing the company it will be done in a timely manner.”

– Ray E.

– Ray E.

“Tanner did a terrific job installing our new heat pump, working smoothly and efficiently with his partner, and completing the job even more quickly than had been promised. He is also very personable and pleasant to work with. Unfortunately, his handling of the paperwork was not satisfactory. The rebate form (my portion of which I had filled out while he was still at my house) sat in his truck for a week and a half, instead of being sent in to the utility company immediately, as he had promised he would do. Had I not followed up with the office at West Mechanical, it would likely still be there. Tanner is a good installer, but he needs to get his act together on the rest of his job. Still, he's young, and I hope he'll learn something from this experience.”

– Marc C.

– Marc C.

“My experience today was fantastic! I had all my questions answered and explained. It was clear that the techs were knowledgeable about the work that they do. They were professional and efficient.”

– Sheila P.

– Sheila P.

“Our experience with West Mechanical Inc is Outstanding, we were very pleased with the educational information provided by their very knowledgeable sales representative Stephanie, she made sure that all our questions and concerns were properly answered, we decided to replaced our gas furnace and add an air conditioner to our house. Their technician/installer David did an amazing job, he ensured that everything was cleaned and inspected before installation of the new units, he went as far as to corrected some poor labor performed by the previous installers. Everything looks perfect, from the installation of the equipment, the running of the new lines(vent lines/condensation lines) to the covers and sealing around the equipment. His professionalism is exceptional, David made sure that we were well informed and have the basic understanding in how to use our new system. We are very satisfied with West Mechanical, and I would highly recommend their services to family and friends.”

– Armando C.

– Armando C.

“Tanner is an exceptional young man. He was committed to work in a professional, timely manner while taking time to explain to us our new system in a very courteous way. He also kept things clean, neat and organized.”

– Rick K.

– Rick K.

“We were delighted with the installation of our new heat pump. Tanner did terrific job, was very pleasant to work with, and everything was done smoothly and efficiently. I'm very impressed with West Mechanical's performance.”

– Marc C.

– Marc C.

“Team was very helpful and knowledgeable. Kept working until it was fixed and updated the thermostat system based on my needs. Spent extra time making sure I was completely comfortable with making future thermostat corrections. Would have them back at any time.”

– Pat C.

– Pat C.

“Shelby seemed quick, efficient and answered all of my questions in detail. Her demeanor makes her approachable and easy to talk with. I feel confident that she is knowledgeable and did a thorough check of my heating cooling system. She certainly reinforces my already high opinion of West Mechanical.”

– Dave E.

– Dave E.

“We had a great experience working with Shelby today—nice to see a new face. You made a good decision hiring her! We always enjoy your service at West Mechanical. 5-star++!”

– Marilyn f.

– Marilyn f.

“Very very pleasant visit. Shelby was efficient and also explained how to do filters. I've been told before but always forget. Really like your service people. Thank you!!”

– Val W.

– Val W.

“Very very pleasant visit. Shelby was efficient and also explained how to do filters. I've been told before but always forget. Really like your service people. Thank you!!”

– Val W.

– Val W.

“Always great to have my heater/AC serviced. Your team is knowledgeable and nice to deal with. Thanks for GREAT customer service!”

– Nancy K.

– Nancy K.

“Excellent work. Shelby was very professional and considerate. Please send her back again next time.”

– Jay and Cheryl F.

– Jay and Cheryl F.

“My husband has breathing problems and the air scrubber means that we do not have to make nearly as many trips to the doctor. He has been able to breathe much easier since it was installed.”

– Robbie W.

– Robbie W.

“Robert was very knowledgeable and did a good job. He recommended zinc for the outside so we tried it. The secretaries were great and I was finally able to touch base with Dougal. He was very nice and understanding. After our communication he was willing to refund the charge for the fireplace. Because of the professional attitude of everyone and willingness to help I will be very willing to do further business with West Mechanical and recommend you to others.”

– Marilyn K.

– Marilyn K.

“Thank you Aaron for the superb installation of our new furnace. You corrected all the problems from an older installation by another company. Thank you for taking extra time to explain our system and our thermostat. So happy!!”

– Betty C.

– Betty C.

“Install was scheduled in a timely fashion. Installers were quick, clean. Units were competitively priced.
Highly recommend.”

– James B.

– James B.

“Nathan came to service our furnace and gas heater stove. Nathan is very knowledgeable and takes excellent care of these important devices. He also informs us of the status of the equipment and new advances available. He is pleasant and we enjoy talking to him. Bravo to West Mechanical for having service people like Nathan.”

– Fred S.

– Fred S.

“Nathan was great today. Offered a new air purifier which I declined but will consider for a later date. He also advised a surge protector which I agreed to. Courteous and helpful, as always.”

– Kathy F.

– Kathy F.

“We upgraded our water heater and installed a ductless heating/cooling system. Not only are we happy with the improvements, but with the people who worked diligently, did professional tear-out and clean-up, and followed through to make sure the new systems were working well and we were happy. We are happy!”

– Bobbie B.

– Bobbie B.

Thank you everyone for a job well done. We are pleased with our new furnace.

Clarence & Eleanor

Clarence & Eleanor

It has been over FIVE YEARS ago since I first journeyed up to your Bellingham office to discuss ground loop technology and in-floor heating. Next week, Dave is scheduled to come out and finish up the very last few items that remain.
I want to thank you, Aaron, Dave and the rest of your crew for your patience, your professionalism and your fine work.
It has been a pleasure working with all of your, and I would be happy to act as a reference for West Mechanical here on Orcas Island.

-Doug

Doug

The two-stage fan definitely seems to keep the temperature more stable. We have had to change our settings to a lower temp overall because the settings we used with the last furnace were too hot for the new furnace. I’m looking forward to seeing my next gas bill since this one seemed to double from last November.

Janell

Janell

Your service tech was so helpful and went beyond the call of duty!

-Annette and Dave

Annette and Dave

The service from your company has been excellent. I really appreciate that you have been so prompt top show up when we have had problems with our boiler.

– Daniel

Daniel

West Mechanical has remained a responsive company with high integrity. All aspects of the installation of the new American Standard Heat Pump were handled well. We are very happy with the new ten year warranty and hope for many years of good performance.

Just wanted to pass along that I am impressed with your work. Nice job. The first time I realized one of the fans was running was when I saw the leaves in one of the fruit trees moving. I couldn’t hear it.

-Bill

– Bill

I have always received prompt and good service from West Mechanical….for 17 years.

Shane

Shane

We are very pleased with our new Freedom 95 furnace with the Accuclean filter. West Mechanical did an excellent installation job.

Just a quick note to let you know how impressed I am with your service. I called you this morning expecting a several days’ wait just for a technician to be free to make an estimate, but not only did you dispatch one within a couple of hours, but he also found and fixed the problem with my heater right there. I also appreciate his detailed and friendly explanation of what had gone wrong. You should give Mike J. a raise! I will definitely call West again in the future.

James G.

James G.

Just thought you would like to know how your employees are. Your company has serviced us since 1994. Like clock work, someone calls every 6 months to remind us, it’s service time. In all the years of your service people, that come to our home, I give All Of Them… a 10 ( 10 is my highest score). The last service was done last week. In a world where most owners only hear the negative about their employees, I thought it would be nice to tell you…..

You’ve got the Best people. Believe me…… I have talked to all of them over the years.

Hope you give them a pat on the back, and tell them thank you. ”

– Gus and Joyce U.

– Gus and Joyce U.

I recently purchased a Trane natural gas furnace from West Mechanical. I found West Mechanical people to be dependable, knowledgeable and helpful. Brent, Dougal and Aaron individually and collectively made me feel comfortable in my decision. At the time of sale they gave several options and were helpful in my making a decision appropriate to my needs. They kept their appointments on time and the installation went exactly as they said it would, there were no additional charges at the time of installation because things were overlooked at the time of the sale. By the way, I chose West Mechanical initially by going on-line and reading several customer reviews, all were positive, not one negative review. In the future should I need a service that West Mechanical provides I will not hesitate to contact them. I am totally satisfied with their performance.

-Doug F.

-Doug F.

Your service has been great and your latest Thank You note highlighted your high customer service standards.
We were extremely pleased with the entire sales and installation of our replacement heat pump and feel comfortable in knowing we will continue to receive the highest level of service from you.
Thank you all!
Happy Thanksgiving,
PS-feel free to stop by for a cup of coffee when you are in our neighborhood!”

Rebecca and Francis S.

Rebecca and Francis S.